Human insight. Powered by technology.

A network that pairs trained experience auditors with hotels — delivering real-time guest experience intelligence that software alone can’t see.

For Hotels
Become a Consultant

Experience is human.Oversight should be too.

Hotels don’t struggle because they lack data.

They struggle because the most important signals — emotion, expectation, recovery — are hard to see at scale.

We built a network that makes those signals visible.

Trained experience consultants observe what guests actually feel

  • Technology structures, benchmarks, and surfaces insight

  • Hotels get early, credible signals they can act on

  • Consultants get professional, flexible, app-enabled work

Everyone wins when experience is measured the right way.

A new model for experience auditing.

Work With Us

See Problems Early

  • Detect experience breakdowns before reviews and surveys

  • Spot repeat issues across properties

Understand the “Why”

  • Go beyond checklists

  • Get human insight into tone, warmth, and recovery

Coach, Don’t Punish

  • Insights translated into actionable coaching

  • Designed for adoption, not resistance

Built for COOs, GMs, and Brand Leaders

For Hotels

Turn hospitality expertise into meaningful work

You are not a secret shopper. You are a certified experience auditor.

Work that respects your judgment

  • High-signal assignments

  • Clear standards

  • Professional compensation

Tools that make you better

  • App-guided audits

  • Structured insight capture

  • No admin or client chasing

Flexibility with credibility

  • Choose when you work

  • Contribute to decisions that matter

Become a Consultant
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Your Commonly Asked Questions, Answered

  • Experience Consultants observe hotels the way real guests do — but with professional training and operational context.

    They assess:

    • Key moments like arrival, service interactions, recovery, and departure

    • Emotional signals such as warmth, anticipation, clarity, and ownership

    • Gaps between brand promise and lived experience

    Consultants use our app-guided framework to capture structured, credible insight that hotels can actually act on — not just scores or opinions.

  • Traditional mystery shopping is:

    • Infrequent

    • Checklist-driven

    • Focused on compliance

    Our model is:

    • Continuous

    • Insight-driven

    • Focused on experience quality and operational impact

    Experience Consultants are trained, certified, and supported by technology — which results in higher signal, greater trust, and more useful outcomes for operators.

  • Our network works best with:

    • Luxury and upper-upscale hotels

    • Lifestyle and boutique brands

    • Owner-operators and hotel groups

    • Properties where experience consistency matters

    That said, any hotel serious about improving guest experience — not just measuring it — can benefit.

  • Hotels receive:

    • Real-time experience insights

    • Narrative context explaining why experience breaks down

    • Early warning signals before issues surface in reviews or surveys

    • Clear coaching inputs for GMs and frontline teams

    This is designed to support coaching and improvement, not punishment.

  • Unlike quarterly or annual mystery shopping programs, audits can occur:

    • Continuously

    • At targeted moments (launches, staffing changes, peak periods)

    • Across multiple properties for benchmarking

    Hotels choose the cadence that fits their operational needs.

  • Experience Auditors are hospitality-literate professionals, including:

    • Former hotel operators

    • Service leaders

    • Travel professionals

    • Experienced observers with strong emotional intelligence

    All auditors complete certification and ongoing training to ensure consistency and credibility.

  • Consultants are compensated per assignment, based on:

    • Assignment complexity

    • Depth of insight required

    • Property type

    All payment, scheduling, and logistics are handled through the platform — no invoicing or admin required.

  • No. This complements what hotels already have.

    Our network:

    • Fills the gap between dashboards and reality

    • Adds human judgment where software falls short

    • Helps interpret guest feedback more effectively

    Think of it as experience intelligence, not another reporting tool.

  • Then you may be a great fit as an Experience Auditor.

    Even highly observant individuals benefit from:

    • Structured frameworks

    • Professional standards

    • Technology that sharpens insight

    • Access to real, high-quality assignments

    It’s like turning something you already do intuitively into meaningful, paid work.

    • Hotels: Request a pilot to see how experience intelligence works in practice

    • Auditors: Apply to join the network and begin certification